Choosing Marquees – Why choose Marquees Direct?
Before choosing a Marquee Company and a Marquee there are many things that need to be carefully considered. Marquees direct is very aware of this and are always looking to improve our service in order to meet our customers’ needs and stand out from other Marquee hire companies.
Below are some questions to consider before hiring a marquee. They are broken down into different important categories
Service, Support and Clients
1- Does the Marquee Company provide a good service?
Marquees Directs aim is to provide the best service and value possible. We have friendly staff, we are reliable, we have integrity and we will always do our best to help our customers.
2- Does the Marquee company answer the phones and have an emergency contact number?
Our offices are staffed from 8am until 6pm Monday to Friday and our answer machine has 2 out of hours emergency phone numbers. Unlike other Marquee companies we answer our telephones and return voice messages.
3- Does the Marquee Company provide other services that will be helpful?
We have a wide range of additional hire services to compliment your event and we are continually adding to them with new and exciting products including different pvc options, unique interior linings, special themes, custom designed printing special lighting effects and more. We also work with many suppliers to help us provide as many services as possible
4- If I hire a Marquee am I getting good value?
Marquees Direct aim is to be the best value Marquee hire company. We are continuously comparing our prices to other marquee companies and we can always match or beat any quotes using comparable quality equipment.
5- Does the Marquee Company have a good client base?
We believe our client base is second to none, we have worked in Windsor castle for the Queens Jubilee, the Olympic bid marquee and new Olympic stadium, the Natural history museum, Heathrow airport and many more clients we are very proud to have worked for.
6- Does the Marquee Company pride itself with integrity? Will they honour their work?
Marquees Direct owner Justin Sole has great integrity and makes sure the company is congruent. He appreciates the clients trust in us as a company and insists that we honour this trust by providing the best possible service we can.
7- Does the Marquee hire company have good testimonials and reviews?
Marquees Direct have pages of lovely appreciative testimonials and reviews and are very grateful for these because it means so much more for new clients to hear it from other customers. Marquee testimonials. Marquee reviews can be found on the internet
8- Does the Marquee Company have a call out service or support if there is any problems?
There are 2 emergency phone numbers and always somebody available however many procedures are in place to prevent there being any problems and there are always solutions at hand
9- Does the Marquee hire company have high standards?
Marquees direct prides itself at high standards and competitive prices. Our equipment is regularly cleaned, refurbished and replaced unlike most other marquee companies.
10- Is the marquee company well staffed or am I relying on a couple of people remaining well, healthy, and in a position to fulfil my order?
Marquees Direct has plenty of permanent staff and contractors which are kept in work throughout the year so that we always have highly experienced staff at hand. At time of writing (2011) over 50% of our staff have been with us for years, some over 6 years. We always aim to keep slightly more staff on than needed in case there are any challenges.
The Marquees and related hire equipment
1- Are Marquees waterproof?
Unlike some marquee suppliers our marquees are manufactured with waterproof pvc which is easily repairable should it get any tears. In winter months the marquees can sometimes get a little bit of condensation inside so we recommend having heaters to dry this out. If your venue has sloping ground or doesn’t drain very well then water may get underneath the marquee so we recommend hiring a wooden floor which is slightly raised.
2- Do the Marquees stand up to the weather including strong winds and the winter?
Yes we use special marquees which are designed for all year use. They are made to withstand strong winds up to 60 miles an hour however we do make risk assessments to the best we can and will always advise accordingly. The marquees are not built for heavy snow loading but this can be prevented by heating the marquee appropriately
3- Are the Marquees fire retardant?
Yes, to required standards
4- Are the Marquees modern free standing structures or are they traditional Marquees that require guy ropes and centre poles?
Yes the marquees are clear span modern structures
5- Does the Marquee Company have a wide selection of marquee sizes and will they be able to fit my needs?
Yes Marquees Direct can build 3m, 6m, 9m, 12m and 15m widths and any lengths in multiples of 3m. We also have some 1.5m extension bays
6- Can I view a Marquee before I hire a marquee?
Yes Marquees direct have various venues where you can view our marquees. We also have show days where you can view our Marquees and other services. Please ask the office team for further details.
Health, Safety and Documentation
1- Is the Marquee Company registered and vat registered?
Yes Marquees direct is a ltd register company and is vat registered
2- Is the Marquee Company well established and will my deposit be in safe hands?
Marquees Direct was established in 1999/2000 and has been growing each year. One of the company’s aims is to continuously improve so you are definitely in good hands.
3- Does the Marquee Company have terms and conditions?
Yes, Terms and conditions
4- Does the Marquee Company have the correct insurances, public liability, health and safety policies etc?
Yes unlike many Marquee companies, Marquees Direct has all the correct procedures in place and can provide any documentation, insurances, risk and method statements etc that are required
5- Does the company and employees have first aiders?
Yes Marquees Direct keeps their site Forman updated with first aid certificates…